NETSCOUT, the network monitoring and security company with an office in Allen, has begun selling nGenius Copilot, a chat-style AI tool that lets customers ask plain-language questions about outages and slowdowns on their networks.
The company announced the product on Sept. 29 and said it is available for purchase now. Copilot works inside NETSCOUT's nGeniusONE monitoring software. A user can ask, for example, which apps have slowed down or which people and sites are affected, and the tool replies with an explanation, charts, the underlying evidence and suggested next questions, according to the company's release.
The answers draw on what NETSCOUT calls Smart Data, information the company's systems derive from the traffic actually moving across a customer's network.
"Reliable AI starts with reliable data," Phil Gray, NETSCOUT's AVP of product management, said in the release. "nGenius Copilot combines an intuitive conversational experience with the depth and context of NETSCOUT Smart Data."
Third release in a month
The launch was the last of three AI-related announcements NETSCOUT made in September, according to an analysis by the research firm Futurum Group. On Sept. 3 the company expanded its NETSCOUT Data Platform, which turns raw network packets into organized evidence as traffic flows. On Sept. 22 it added support for Model Context Protocol, a standard that lets outside AI assistants pull data from its Omnis AI Insights product.
